Contact Us — 24/7 Phone Line

Phone

(888) 217-5329 — answered 24 hours a day, 7 days a week, including holidays.

Hours

Open 24/7 for emergencies. Non-emergency questions are also welcome any time; if a provider is on another job, your call will be returned as soon as possible.

Service area

All 33 cities statewide, including Omaha, Lincoln, Bellevue, Grand Island, and every city listed here.

What happens when you call

First, the provider confirms your city and what kind of water you are dealing with — clean supply-line water, gray water from appliances, or sewage. You will be asked about safety: water near outlets or the breaker panel, sagging ceilings, or any sewage odor. If water is still flowing, you will be walked to the main shutoff valve before anything else.

Next comes scheduling. Same-day and 24/7 availability depends on provider participation, location, technician availability, and demand, so the provider will give you an honest arrival window for your market. While you wait, you may be advised to move valuables to dry ground, set aluminum foil or blocks under furniture legs, avoid using HVAC if ducts are wet, and photograph everything for insurance — without entering unsafe rooms.

Safety first

Never enter standing water that may be energized, never operate breakers while standing in water, and never attempt to clean sewage yourself — Category 3 water carries pathogens that require professional disinfection. If ceilings bulge or floors feel spongy, stay out and wait for the crew. For life-threatening emergencies, call 911 before calling us at (888) 217-5329.

Prefer reading first?

Our blog covers first-hour steps, Nebraska insurance coverage, and seasonal prevention. City pages for Fremont, Papillion, and Hastings describe neighborhood-level risks. But when water is spreading, the phone is fastest.

Landlords and property managers

If you manage rentals across multiple Nebraska cities, mention every affected address and unit when you call so the provider can prioritize staff and equipment. Tenant-occupied godowns, vacant winterized units with split lines, and common-area laundry overflows each need slightly different access arrangements — having keys, alarm codes, and tenant contacts ready shortens the visit and gets drying started sooner. When in doubt about anything on this page, calling remains the quickest path to clear answers.